Introduction
Native Intelligence (formerly Dial8), operated by Bridgebound Studio ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use our website and applications, how we use it, who we share it with, and the choices you have.
In short: we collect the data you give us and the data needed to run the product, we use AI providers to process your content under strict contracts, we never sell your data, and you can delete it at any time.
Information We Collect
We collect user data. Specifically:
Account information
When you create an account we collect your name, email address, and workspace details. If you sign in with Google or Microsoft, we receive basic profile information from that provider.
Meeting recordings and transcripts
When you use meeting capture, the audio you record is streamed for transcription and processed in real time — audio is never stored on our servers. The recording stays on your device. What we store are the transcripts and the notes, summaries, action items, and other content derived from them. Recordings are only made when you start them.
Content you create and upload
Notes, documents, tasks, projects, CRM contacts, and files you upload to the Service.
Connected account data
If you connect your email or calendar (Google or Microsoft) or other integrations, we sync the data needed to provide those features — such as email messages, calendar events, and contacts — with your permission, via OAuth. You can disconnect an integration at any time in Settings.
Payment information
Payments are processed by Stripe. We receive your subscription status and billing history; we do not store your full payment card number.
Usage and device data
We collect log data and product analytics (via PostHog) about how you use the apps — such as pages visited, features used, device and browser type — to improve the product and diagnose problems.
How We Use Your Information
We use the information we collect to:
- -Provide the Service: transcribe recordings, generate summaries and action items, sync email and calendar, and power search and the AI assistant
- -Create and manage your account and workspaces
- -Process subscriptions and billing
- -Provide customer support and respond to your inquiries
- -Send service communications — account notifications, receipts, renewal reminders, security alerts, and product updates
- -Improve and optimize the applications
- -Protect against fraudulent, unauthorized, or illegal activity
- -Comply with legal obligations
How We Use AI
Native Intelligence uses artificial intelligence to deliver core features. This means some of your content is processed by AI systems:
- -Transcription: meeting audio is transcribed to text by Deepgram in real time; we do not retain the audio after transcription. When local transcription is turned on and ready in the Native Intelligence desktop app, meeting audio is instead transcribed on your device and is not sent to a transcription provider — unless on-device transcription is unavailable or stops during a recording, in which case Native Intelligence switches to Deepgram and tells you.
- -Language models: transcripts, notes, emails, and related content are processed by large language models (primarily Anthropic's Claude) to generate summaries, extract action items and decisions, draft replies, and answer your questions in the assistant.
Your content is sent to these providers only as needed to deliver the feature you are using. We do not use your content to train generalized AI models, and our AI providers are contractually prohibited from using data we send them to train their models. AI output can be inaccurate — review it before relying on it.
Text Messages (SMS)
You can choose to text your Dial8 AI agent from your phone. To turn this on, you add your mobile number in Settings → Phone, check the box agreeing to receive texts from Dial8, and confirm the number with a one-time code we text you. Texting is optional. Dial8 texts only numbers that opted in this way, apart from answers to HELP and START and a single reply when a number that isn't linked to a Dial8 account texts us first.
What we send
The verification code, a welcome message, the agent's replies to the texts you send, short notices when the agent can't answer (for example when a request fails or a usage limit is reached), and answers to HELP and START. While you're away from the Dial8 app, the agent also texts you when it needs you or has something for you, including requests for your approval with a short code you reply with to approve or decline, and a morning summary. Nothing is texted between 9pm and 8am unless it's urgent. The texts are written by an AI assistant, not a person. Message frequency varies. Message and data rates may apply.
What we collect
Your mobile number, when you verified it, and when and to which wording you agreed to receive texts. The texts you send and the agent's replies are saved in your Dial8 chat, like any other conversation with the agent, and are processed by our AI providers as described in How We Use AI. We also keep a delivery record of each text in or out (the number, the time, the kind of message and Twilio's message ID, not its words), which we use for rate limits, to prevent abuse, and to honor opt-outs. This delivery record stays after you remove your number or delete your account, so that we keep honoring an opt-out.
Opting out
Reply STOP at any time and we stop texting that number. Reply START to turn texts back on, or HELP for help, or email liam@dial8.ai. You can also remove your number in Settings → Phone. We keep a record of an opt-out so that we do not text that number again.
No sharing for marketing
We do not sell, rent, or share your mobile number with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except with the providers that deliver our texts (Twilio and the mobile carriers) as needed to send them.
Third-Party Data Processors
We use a small set of third-party service providers (subprocessors) to run Native Intelligence. Each receives only the data needed for its function:
- -Supabase — database, authentication, and file storage (stores your account data and content in private, access-controlled storage)
- -Vercel — application hosting and delivery
- -Deepgram — speech-to-text transcription of meeting audio
- -Anthropic — AI language model processing (summaries, extraction, assistant)
- -Stripe — payment processing and billing
- -Google / Microsoft — sign-in and email/calendar sync, when you connect them
- -Twilio — text message (SMS) delivery, when you link a phone number
- -PostHog — product analytics
- -Inngest — background job processing (e.g., email sync workflows)
Each provider is bound by agreements limiting its use of your data to providing services to us. We will update this list as our providers change.
Google API Services disclosure
Native Intelligence's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is used only to provide the email and calendar features you enable, is never sold or used for advertising, and is not used to train generalized AI models.
Data Retention & Deletion
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
Deleting your uploads and content
You can delete transcripts, files, and other content within the app at any time. Deleted content is removed from our production systems within 30 days and from encrypted backups within 90 days. We do not keep copies of deleted uploads for any other purpose.
Deleting your account
You can request deletion of your account and all associated data at any time by contacting liam@dial8.ai. We honor deletion requests within 30 days, subject to narrow legal retention requirements (such as billing records).
Disconnecting integrations
When you disconnect a connected account (such as Gmail or Outlook), we stop syncing and delete the associated OAuth tokens. You can additionally revoke Native Intelligence's access from your Google or Microsoft account settings.
Data Security
We implement technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, private access-controlled storage for uploaded files (no publicly accessible storage buckets — and meeting audio is never stored on our servers at all), row-level access controls in our database, and least-privilege access for our systems. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security, but we work continuously to protect your data and will notify you as required by law in the event of a breach affecting your information.
Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have, we will delete it.
International Users
Your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate, which may have different data protection laws than your country of residence. Where required, we rely on appropriate safeguards for such transfers.
Your Rights
Depending on where you live, you have the right to:
- -Access the personal information we hold about you
- -Request correction of inaccurate information
- -Request deletion of your personal information, subject to certain exceptions
- -Receive a copy of your data in a portable format
- -Object to or restrict certain processing of your data
- -Withdraw consent where we rely on consent to process your information
- -Not be discriminated against for exercising any of these rights
To exercise these rights, contact us using the information below. We will respond within the timeframes required by applicable law (for example, GDPR or the California Consumer Privacy Act). We do not sell or share personal information for cross-context behavioral advertising.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page, updating the "Last Updated" date, and — for significant changes — notifying you by email or in-app notice. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
By using Native Intelligence, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service. If you do not agree, please do not use our services.